The Impact you will create in the Job:
- You will drive client retention, customer satisfaction, up-selling and cross selling.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them
- You will be the voice of the customer when engaging with internal teams
- Be the point of contact for Accounts and be responsible for the growth of the customer
- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
- Investigate the core of the problem and suggest a long-term solution to it.
- Lead sales strategy in generating and developing business growth opportunities, working collaboratively with net new customers, creating new opportunities.
- Focus on Growth + Engagement + Integration
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
- Consult clients how to best use Netcore platform.
- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.
What we look for
- Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction.
- 5 to 10 years experience in a Customer Success/Account management role.
- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
- Ensuring customer satisfaction and enabling a consultation service for the clients to solve their challenges by regular check-ins.
- Measuring and analyzing the performance of the accounts for challenges and opportunities to improve overall client experience.
- Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine.
Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.
Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization.
A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.
What's in it for you
- Immense growth, continuous learning and consult the top-notch brands.
- Work with some of the most innovative brains.
- Opportunity to explore your entrepreneurial mindset.
- Open culture where your creative bug gets activated.
