Customer Success Executive

Job Title: Customer Success Executive

Location: HSR, Bangalore

Job Type: Full-Time

Experience: 0-2 Years

Salary Bracket: 3-4 LPA

Orange Sugar is a premium kidswear brand built on the belief that kids deserve everyday clothes that are as comfortable, safe, and high-quality as they are stylish. We're growing fast across online marketplaces and our own channels and we're looking for someone who's passionate about delivering exceptional customer experiences.

As a Customer Success Executive, you'll be the voice of Orange Sugar for our customers. You'll interact with parents daily confirming orders, resolving return/exchange requests, and ensuring every issue is handled with care and empathy.

This is not just a service role it's a chance to build trust, represent our brand values, and make sure every customer feels heard, respected, and delighted.

• Speak with customers to confirm addresses and order details before dispatch.

• Handle queries related to returns, exchanges, and delivery issues promptly and professionally.

• Maintain accurate records of customer interactions and resolutions.

• Collaborate with the operations and logistics teams to ensure smooth order fulfillment.

• Identify customer pain points and advocate for what's right for the customer internally.

• Ensure every interaction reflects the Orange Sugar promise of quality, empathy, and trust.

• PriorExperience in a customer success, support, or operations role (preferably in e-commerce or apparel) is a plus

• Fluency in English, Hindi, and at least one South Indian language (Tamil, Telugu, or Kannada).

• Excellent communication skills both verbal and written.

• Soft-spoken, empathetic, and solution-oriented approach to customers.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficiency with basic computer tools (Excel, CRM systems, etc.).