Customer Success Executive(IT Software)

How you should be

As a Customer Success Executive, we are looking for someone proactive and customer-focused who would resolve client queries, recommend solutions, and guide product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients trust.

What you will do

• Customer Support: Answer questions from customers over the phone, email, or chat. Help solve their problems quickly and give them useful information about our products.
• Onboarding: Assist new customers in getting started with our services. Guide them through the setup process and show them how to use the features so they feel comfortable.
• Training: Offer training sessions or materials to help customers make the most of our tools and features.
• Setup Service: assist with the client's website using paid or complimentary hours to expedite its launch.
• Account Management: Build good relationships with customers. Check in with them regularly to see if they are happy and using our products well.
• Collaboration: Work closely with our sales and technical teams to meet customer needs and ensure everything goes smoothly for them.

What we are looking for

• Minimum 1 year of experience in a Customer Success, Account Management, or Client Services role for a SaaS/IT Product.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Familiarity with CRM or customer success tools is a plus.
• Problem-solving attitude with a willingness to learn and adapt.
• Bachelor's degree preferred.

About Radixweb:

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.

Opportunity to work on latest technologies

Technology and team based well-managed training & development process

Strong and committed team of 500+ employees

70+ Employees working with us for 5+ Years

25+ employees working with us for 10+ Years

Flexible shift timings with lucrative compensation

Transparent Appraisal process

Exclusive soft skill training by professional Trainer

State of the art infrastructure at vibrant and spacious Radix House

Know More: www.radixweb.com