About
MagicSlides is building the next generation of AI-powered presentation tools that help people create stunning, professional slides in seconds. We're looking for a passionate full stack JavaScript developer to join our team and contribute to shaping the future of our GenAI product.
What You'll Do
- Manage and maintain the customer database of MagicSlides and CRM for accuracy, segmentation, and engagement
- Make cold calls, onboarding calls, and follow-ups with new and existing users
- Handle queries across email, chat, website, and phone professionally and promptly
- Ensure customer retention through regular check-ins, education, and value-driven follow-ups
- Track support metrics: response time, query resolution, follow-up rate
- Identify upsell/cross-sell opportunities based on user behavior
- Communicate bugs, feedback, and user insights to product/tech teams
- Keep internal records and CRM up to date, no loose ends
What We're Looking For
- 12 years of experience in customer support, CRM operations, inside sales, or tele-support, and especially in a product-based company.
- Excellent English communication skills (verbal and written)
- Confident on calls, structured in follow-ups, and proactive in communication
- Familiar with tools like HubSpot, Freshdesk, Notion, Google Sheets, etc.
- Organized, process-driven, and detail-oriented
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity
- High ownership, autonomy, and exposure to a global user base
- Young, passionate team and a learning-first culture
- Competitive compensation and startup perks
Skills: compensation,contribute,customer retention,building,communication skills,chat,saas,communication,base,crm,customer
