Customer Success Engineering Lead

8-15 years
a month ago 238 Applied
Job Description

Hi ..!!!
Greetings from Highpoints Technologies India Pvt Ltd.

We are hiring forCustomer Success Engineering Lead
We are looking for immediate joiners

Job Type : Full time
Location : Pan India
Experience : 8+ Yrs

Role and Responsibilities
Work closely with customers to gain an understanding of their business goals, technical
requirements, and challenges.
Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early
days to understand customer use cases/timelines.
Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.
Understand database architecture and various integration points with application development
frameworks and analytical tools.
Assist in the design and implementation of end-to-end solutions that align with customer needs
and our product offerings.
Ensure the quality and reliability of delivered solutions by conducting timely reviews and
validations to meet customer expectations.
Ensure customer issues are resolved on time and within scope by proactively addressing
Collaborate and coordinate with internal teams to ensure successful project execution and a
consistent and positive customer experience.
Evangelize best practices by educating customers and becoming their trusted advisor, providing
an overall business solution.
Share reports/dashboards to CSEs and regional heads with learnings and suggested actions.
Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities
for improvement, and address any issues or concerns.
Monitor key performance indicators (KPIs) and customer success metrics to track customer
health and identify areas for improvement.

Required Skills and Experience
8+ years of experience working with International customers in a post-sales technical role.
Experience in Managing a team of Database Administrators / Architects.
Deep experience and understanding of complex applications, distributed systems, and custom
technology deployments in a variety of customer environments
Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL,
NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business
Intelligence, and/or Big Data technology
Deep expertise in relational/distributed database implementation, advanced SQL query
optimization, and SQL query tuning.
Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3,
Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP
networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC,
Replication, Backup/Restore
Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage
Knowledge of cloud technologies
Exceptional written and oral communication skills
Strong customer-focus mindset, with a passion for delivering customer satisfaction.
Bachelor's Degree in Computer Science or other technical field
This role requires extensive Global customer interaction experience.

Mandatory Skills
query optimization
Performance tuning
Big data
Data warehousing

Good To Have
Networking - TCPIP





Customer Success Engineering
International customers

HighPoints Technologies India Private Limited

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