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6-12 Years
a month ago
66 Viewed
181 Applied

Job Description

Hi ..!!!
Greetings from Highpoints Technologies India Pvt Ltd.

We are hiring for Customer Success Engineer
We are looking for immediate joiners (less than 30 days)

Job Type : Full time
Location : Pan India
Experience : 6+ Yrs

Role and Responsibilities
Work closely with customers to gain an understanding of their business goals, technical
requirements, and challenges.
Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early
days to understand customer use cases/timelines.
Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.
Understand database architecture and various integration points with application development
frameworks and analytical tools.
Assist in the design and implementation of end-to-end solutions that align with customer needs
and our product offerings.
Ensure the quality and reliability of delivered solutions by conducting timely reviews and
validations to meet customer expectations.
Ensure customer issues are resolved on time and within scope by proactively addressing
Collaborate and coordinate with internal teams to ensure successful project execution and a
consistent and positive customer experience.
Evangelize best practices by educating customers and becoming their trusted advisor, providing
an overall business solution.

Required Skills and Experience
6+ years of experience working with international customers in a post-sales technical role.
Deep experience and understanding of complex applications, distributed systems, and custom
technology deployments in a variety of customer environments.

Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL,
NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business
Intelligence, and/or Big Data technology.
Deep expertise in relational/distributed database implementation, advanced SQL query
optimization, and SQL query tuning.
Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3,
Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP
networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC,
Replication, Backup/Restore
Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage.
Knowledge of cloud technologies
Exceptional written and oral communication skills
Strong customer-focus mindset, with a passion for delivering customer satisfaction.
Bachelor's degree in computer science or another technical field
This role requires extensive Global customer interaction experience.

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HighPoints Technologies India Private Limited

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