About SpotDraft
SpotDraft is on a mission to help legal and business teams move faster, together.
Our AI-powered contracting platform is redefining how companies manage contracts helping teams close deals faster, improve collaboration, and eliminate friction.
We're growing fast, and our story deserves to be told in creative, human, and memorable ways.
About The Role
At SpotDraft, we're building the future of how legal works smarter, faster, and more collaborative.
As a Customer Success Associate (CSA), you'll be the bridge between our customers and the product, helping them unlock maximum value from SpotDraft. You'll play a key role in driving customer satisfaction, adoption, and retention by being their trusted partner throughout their journey.
What You'll Do
- Drive Product Adoption: Educate clients on new features, best practices, and strategies to maximize their use of SpotDraft.
- Deliver Customer Support: Respond promptly to customer queries, troubleshoot issues, and ensure high-quality resolutions.
- Be the Voice of the Customer: Collect and share customer insights to influence product development and enhance user experience.
- Own Renewals & Growth: Monitor account health, identify expansion opportunities, and ensure timely renewals.
- Monitor Customer Health: Track engagement metrics and develop proactive strategies to ensure customer success.
- Lead Strategic Reviews: Conduct business reviews with key stakeholders to assess progress and align on future goals.
What We're Looking For
- 13 years of experience in Customer Success, Account Management, or related roles in SaaS, legal tech, or B2B technology.
- Or, a motivated learner eager to grow customer-facing skills with strong organization and attention to detail.
- Excellent communication skills clear, empathetic, and adaptable to varied audiences.
- Tech-savvy and quick to grasp complex software products.
- A customer-first mindset with a track record of building strong relationships and driving satisfaction.
- Analytical and proactive, with the ability to anticipate and resolve issues before they escalate.
Why SpotDraft
- Brilliant teammates: Work with some of the sharpest minds in legal tech.
- Expand your network: Collaborate with top founders, investors, and industry leaders.
- Real impact: Take ownership of projects and see your work in action.
- Big goals, bold moves: We trust you to innovate, deliver, and push boundaries.
Our Core Values
- Delight Customers: Our business exists to serve them.
- Be Transparent. Be Direct.
- Be Audacious.
- Outcomes Over Everything Else.
- Elevate Each Other.
- Be Passionate. Take Ownership.
- Be 1% Better Every Day.
