Customer Success Intern
TerraTern is seeking a motivated Customer Success Intern to drive client satisfaction, retention, and growth. This role focuses on building strong customer relationships, resolving challenges, and identifying upsell opportunities while maintaining a high standard of service.
Key Responsibilities
- Testimonial Collection: Proactively gather and manage client testimonials, case studies, and feedback to showcase success stories.
- Problem Solving: Address customer issues promptly, troubleshoot challenges, and deliver actionable solutions to ensure seamless experiences.
- Upsell/Cross-Sell: Identify opportunities to expand client accounts by promoting additional products or services aligned with their needs.
- Communication: Maintain regular touchpoints with clients via calls, emails, and meetings to understand their goals and ensure alignment.
- Customer Service: Provide end-to-end support, including onboarding, training, and ongoing assistance, to maximize product adoption and satisfaction.
Requirements
- 0-1 years in customer success, account management, or related fields.( Freshers can also apply)
- Strong problem-solving skills with a track record of resolving complex client issues.
- Experience in upselling/cross-selling within a B2C environment.
- Excellent verbal and written communication abilities.
- Customer-first mindset with a focus on building trust and long-term relationships.
Preferred Qualifications
- Familiarity with CRM tools like Salesforce or HubSpot.
- Background in SaaS, tech, or immigration services.
What is TerraTern
We at TerraTern believe borders should not surround your dreams. Our mission is to make global mobility achievable for everyone. Whether you are in the process of studying abroad, pursuing a business venture, or going back to see family and be reunited, our experienced team helps you on the journey with end-to-end support.
We are not just another consultancy firm; we are a change-making powerhouse and a hope guiding global success seekers.
Note: This is a paid internship.Skills: crm tools,communication,relationship building,customer service,cross-selling,customer,case studies,b2c,upselling,building trust,problem-solving
