Customer Solutions Specialist

5-10 years
a month ago
Job Description

About Awign Expert:

Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises. We are a newly launched business division of Awign, which is one of the pioneers and currently the largest player in the Gig Economy in India. Here at Awign we are changing how the world works with a vision to uplift millions of Careers.

About the Role:

Duration: 12 months with possible extension

Location: Bangalore (Onsite)

Timings: Night Shift - 5:30 PM IST to 2:30 AM IST

Notice Period: (Immediate Joiner - Required)

Benefit:

(A) Free Dinner

(B) Subsidised Cab facility for coming to office for Night Shift (5:30 PM - 2:30 PM)

(C) Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 PM)

Responsibilities:

- Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption

- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers

- Consult, ideate, and propose optimal digital adoption solutions to our customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit the customer's use cases

- Help develop standards and guidelines to ensure consistency in deliverables across projects.

Experience Required

- Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.

- Have a strong learning appetite to become an expert on Client Products through our Certification Programs

- 5-10 years of experience in any of the following domains - Content Creation/ Instructional Design/ Technical Writing/ Customer Success/ Account Management/ Marketing/ Software Development/ Business Analysis

- Knowledge of Javascript, CSS, HTML will be mandatory to have

- Comfortable working in a dynamic and evolving environment

- Ability to travel to Client locations as required

Preferred Skills

- Excellent spoken English skills (Communicate frequently with North American clients)

- Awareness of diverse cultures and practices across geographies

- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage

- Previous working experience of Javascript, CSS, HTML will be preferred.

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