Customer Solution Engineer

0-2 years
a month ago 4 Applied
Job Description

Job Description Summary

As part of a newly formed organization in Commercial Operations, responsible to communicate Grid Software value to customers and potential customers through the generation of differentiated proposals for new systems, upgrades and additional services. Responsible for developing/utilizing new tools, processes and standard work packages, and through the application and continuous practice of Lean tools and thinking to improve the organizations efficiency, accuracy, and customer focus. Drive improved integration with Sales/Pre-Sales, and with Project Delivery, at the transition and handover points, to ensure great commercial strategies are reflected in proposals, and to ensure that winning proposals can be executed efficiently by the Project Delivery organization for an improved customer experience. Will be part of a team of SMEs in Distributed Energy Resource Management solutions (DERMS), Wide Area Measurement Systems (WAMs) and in other control systems solutions (Transmission and Distribution) preparing technical TOCs and technical responses to customers globally.

Job Description

Roles and Responsibilities

  • .Be part of a newly formed organization within Commercial Operations for GE Digital Grid Software Solutions.

    .Be a key SME in Asset Control for Transmission and Distribution (DERMS, WAMS, AEMS, SCADA, ADMS). The initial focus will be on DERMS. DERMS experience is preferred, however, good exposure to power systems with emphasis on Distribution Management System (DMS) is a must.

    .The newly created organization is a key function for the success of GE Digital Grid Software. This organization will be responsible for differentiating GE from competitors, driving wins in competitive markets, and ensuring existing customers are delighted as the progress with additional services and upgrades over time. As such, this role be one of several on the team make of up people in charge of developing a culture of people with the passion to compete, while being a function that celebrates successes often and improves every day.

    .Work closely with Commercial Managers, Sales Managers, and Product Managers to drive wins in the market.

    .Stay current with product capabilities and documentation.

    .Manage customer specification review and response, and proposal development for complex software sales and service agreements. Ensure the correct estimates and schedules are put in place (in conjunction with other SMEs on the team) such that the Project Delivery team can execute effectively, driving a positive customer experience.

    .Create and or improve tools used to respond to RFPs to improve efficiency and accuracy. Create transition work packages for key transitions and integration points with other parts of the business (Pre-Sales/Sales and Project Delivery). Continuously apply Lean principles and create a culture of Lean as our approach as we identify problems, problem solve, monitor countermeasures, and deploy daily management as we improve and pivot the new organization as needed.

    Basic Qualifications:

    .Bachelor's Degree or equivalent from an accredited college or university.

    .Experience with DERMS, AEMS, SCADA, and/or ADMS, either in Engineering (R&D) or in Project Delivery.

    .GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed.

    Eligibility Requirements: (Country Specific)

    .Legal authorization to work in India is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

    .Must be willing to travel.

    Desired Characteristics:

    .Knowledge of / background in software and expertise in, DERMS and/or WAMS, and EMS, DMS, OMS, ADMS, and related applications. In this role, you will be responsible for ensuring the technical requirements and overall proposal generation activities are completed and are within the deal creation process guidelines, and you will demonstrate accountability for functional, business, and broad company objectives

    .Prior experience in software development or implementation and project delivery.

    .Strong project management skills.

    .Outstanding verbal, written, and presentation skills.

    .Highly organized, driven self-starter with ability to operate independently.

    .Strong problem-solving skills and decision-making ability.

    .Able to thrive in a matrix organization.

    Technical Expertise:

    .Familiarity with DERMS solutions plus SCADA, Energy Management Systems, Advanced Distribution Management Systems, and/or Outage Management Systems.

    Business Acumen:

    .Proven track record for delivering results and leading teams in a dynamic business environment

    .Strong customer focus mindset and willingness to meet tight deadlines


    .General urgency in execution and tendency toward speed with ability to adapt and change

    .Proven ability to influence through persuasion, negotiation, and consensus building

    .Ability to work collaboratively across teams

    Personal Attributes:

    .Enthusiasm to try new things and be comfortable charging into the unknown





Job Source:

GE Digital is a subsidiary of the American multinational conglomerate corporation General Electric. Headquartered in San Ramon, California, the company provides software and industrial internet of things (IIoT) services to industrial companies.

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