Objectives of this role
- Providing accurate information about Different Courses and guiding Students in making informed decisions.
- Maintaining a deep understanding of Different Courses, Admission Process and Documentation to address Students concerns effectively.
- Responding to Students inquiries accurately and on time, through various channels, including phone, email and chat.
- Maintaining detailed and accurate records of Students interactions and inquiries.
Required skills and qualifications
- Bachelor's degree in Business, Communication or a related field.
- 0-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
- Organisational and time management skills to handle multiple customer inquiries.
- Problem-solving skills with the ability to think on your feet.
- Being detail-oriented with a commitment to delivering high-quality service.
- Ability to work effectively in a team and cross-functional environment.
- Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
- Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.
Salary-As Per Company Norms
Contact Person-Ms. Arpita Ganguly
Contact No- 9123362720
[Confidential Information]
