Job description
Croma is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person.
- Responding to customer complaints and resolving issues in a timely and effective manner.
- Gathering customer feedback and suggesting ways to improve the customer experience.
- Providing product and service information to customers.
- Processing orders, returns, and exchanges accurately and efficiently.
- Updating customer information and purchase history in the company's database.
- Escalating complex or high-priority issues to the appropriate department or supervisor.
- Good organizational and time management skills.
- Should have strong communication and problem-solving skills.
