Customer Service Specialist

Croma

Bengaluru

1-5 Years

Save

Posted a month ago
Be among the first 40 applicants

Early Applicant

Quick Apply

Job Description

Job description

Croma is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person.

Responding to customer complaints and resolving issues in a timely and effective manner.
Gathering customer feedback and suggesting ways to improve the customer experience.
Providing product and service information to customers.
Processing orders, returns, and exchanges accurately and efficiently.
Updating customer information and purchase history in the company's database.
Escalating complex or high-priority issues to the appropriate department or supervisor.
Good organizational and time management skills.
Should have strong communication and problem-solving skills.

More Info

Job Type:

Permanent Job

Industry:

Retail

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Croma

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organised consumer durables and electronics retailers in India. With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless ‘omni-channel’ shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app. Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.

Job ID: 130538751

Jobs by Skill - IT