The
Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
Salary: 5,00,000 - 8,00,000 / year (based on experience)
Responsibilities
- Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
- Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and internal customers.
- Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
- Make recommendations on existing knowledge base documents and identify knowledge gaps.
- Build and maintain positive relationships with both the customer and internal business partners through the provision of timely, accurate and high quality service.
- Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided.
- Perform user acceptance testing in service centre technology and ERP systems to help ensure effective improvement execution.
Eligibility
- 1+ years of relevant work experience
(*Note: This is a requirement for one of Scout's clients)
Skills: customer service,enquiries,acceptance testing
