Customer Service Representative

Key Responsibilities

Voice Support

• Handle inbound and outbound customer calls, addressing queries, concerns, and service requests effectively and professionally.

Customer Interaction

• Demonstrate excellent telephone etiquette and ensure a positive customer experience during every interaction.

Issue Resolution

• Provide prompt and accurate responses to customer issues and escalate complex cases to the appropriate team when necessary.

Application Navigation

• Use internal systems and applications efficiently to log interactions, retrieve customer data, and provide information.

Process Adherence

• Follow company protocols, scripts, and quality standards to maintain consistency in service delivery.

Documentation

• Accurately document call details, resolutions, and follow-up actions in the CRM or relevant tools.