Customer Service Representative

Company Description

Jugteshwar Hospitality & Services Pvt Ltd represents a new era of luxurious hospitality in India. The company provides seamless travel experiences to both Indian and international destinations, offering a wide range of multi-branded options for comfort, reliability, luxury, and a royal experience. Renowned for its commitment to excellence, Jugteshwar Hospitality & Services Pvt Ltd aims to set new standards in the hospitality industry. Through its premium services, the company ensures customer satisfaction and unforgettable travel experiences.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in New Delhi. The role involves assisting customers with inquiries, addressing concerns, ensuring high levels of customer satisfaction, and delivering excellent customer service. The representative will handle communication through various channels, resolve issues promptly, and strive to enhance the overall customer experience.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience
• Ability to ensure Customer Satisfaction through effective communication and problem-solving
• Proficiency in maintaining a customer-first approach, with skills in handling inquiries and resolving issues
• Strong interpersonal and communication skills
• Excellent organizational and time-management skills
• Relevant experience in hospitality or customer-facing roles is preferred
• Proficiency in using customer relationship management (CRM) software is a plus