Designation: Customer Service Representative
Roles & Responsibilities
- Attend and log service calls from existing Australian solar customers facing system issues.
- Validate complaints through basic troubleshooting and collect accurate problem details.
- Create and assign service tickets to the appropriate regional service or technical team.
- Coordinate with field teams to ensure timely resolution and job completion.
- Follow up with customers post-service to confirm satisfaction and close calls.
- Maintain detailed call logs and service records in the CRM.
- Share daily/weekly updates with the service manager on open and completed cases.
- Identify and forward potential upselling or AMC opportunities to the sales team.
- Participate in training sessions to stay updated on solar products and service processes.
- Work during Australian business hours and maintain professional communication with clients and internal teams.
Requirements
- Excellent English communication skills (verbal and written).
- Strong coordination, multitasking, and organizational abilities.
- Customer-centric mindset with problem-solving aptitude.
- Basic technical understanding of solar systems (training will be provided).
- Proficiency in CRM tools, MS Office, and remote communication platforms.
- Ability to work independently during Australian working hours.
