About Bajaj Broking
At Bajaj Broking (Bajaj Financial Securities Limited), we are transforming how India invests. Built on speed, innovation, and customer trust, our mission is to deliver a seamless, tech-driven trading experience for millions of investors across the country.
We are looking for a customer-obsessed Customer Service Representative to join our growing team. If you love stock markets, enjoy solving client queries, and want to build a rewarding career in fintech operations—this role is for you!
What You'll Do (Key Responsibilities)
- Client First: Handle inbound/outbound customer queries via calls and emails, delivering prompt resolutions within defined Turnaround Times (TAT).
- Tech Guide: Walk clients through the Bajaj Broking trading app and web portal, troubleshooting technical glitches and guiding them on platform features.
- Problem Solving & Escalations: Identify client pain points and collaborate with internal teams (RMS, Tech, Back-Office) to resolve complex issues smoothly.
- CRM Management: Maintain accurate, up-to-date interaction records using Salesforce CRM.
- Performance Excellence: Deliver on core service metrics, including Customer Satisfaction (CSAT), Average Handling Time (AHT), and quality standards.
- Value Addition: Identify cross-selling and upselling opportunities to support revenue growth and enrich the client's trading journey.
What We're Looking For
- Experience: 1–3 years in customer support or client operations (experience in a stockbroking or fintech environment is strongly preferred).
- Domain Knowledge: Understanding of Indian equity markets, basic trading terminologies, and capital market operations.
- Certifications:NISM Series VIII (Equity Derivatives) certification is a plus!
- Tech Comfort: Hands-on experience navigating trading apps, web portals, and CRM tools like Salesforce.
- Communication: Excellent verbal and written communication skills with a clear, customer-centric approach.
Equal Opportunity Employer
Bajaj Broking is an Equal Opportunity Employer. Hiring decisions are based purely on merit, performance, and business needs.
