Company Description
Archer Chess Academy brings a decade of expertise in delivering online chess coaching for children aged 4 to 15. Our team comprises certified, extensively trained coaches who provide high-quality and interactive tutoring sessions. With a robust Remote Learning program, students can access lessons conveniently from their desktop, tablet, or mobile devices. We are proud to have consistently helped our students surpass expected performance levels, fostering a lifelong love for chess.
Role Description
This is a full-time, on-site role for a Customer Service Representative, based in Mumbai. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing a seamless customer experience. Daily tasks include handling inbound and outbound communications, assisting with customer needs, supporting coaching operations, and maintaining excellent service standards.
Qualifications
- Strong Customer Service, Customer Support, and Customer Satisfaction skills
- Proficiency in managing and improving Customer Experience
- Ability to communicate effectively with diverse audiences and build positive relationships
- Problem-solving skills and the ability to address customer inquiries promptly
- Experience in an education-related or service-oriented industry is a plus
- Excellent organizational and time management skills
- Bachelor's degree or equivalent experience in Customer Service, Communication, or a related field
