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Hindustan Unilever

Customer Service Officer

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Job Description

Job Description:

Department: Ice Creams

Title: Customer Service Officer

Location: Udaipur

Grade: 1A

MAIN JOB PURPOSE:

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

JOB SUMMARY (JOB DESCRIPTION)

  • Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations & RS Distribution Management
  • Should be well-versed with RS appointment & Sales Planning
  • Conducting promotional activities & execution
  • Decent Communication in English and Local language is desired

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More Info

Industry:Retailing

Function:Sales

Job Type:Permanent Job

Skills Required

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Date Posted: 31/10/2024

Job ID: 98717351

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About Company

Hindustan Unilever Limited (HUL) is a consumer goods company headquartered in Mumbai, India. It is a subsidiary of Unilever, a British company. Its products include foods, beverages, cleaning agents, personal care products, water purifiers and other fast-moving consumer goods.
HUL was established in 1931 as Hindustan Vanaspati Manufacturing Co. and following a merger of constituent groups in 1956, it was renamed Hindustan Lever Limited. The company was renamed in June 2007 as Hindustan Unilever Limited

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