Customer Service Manager (Operation)

Mohindra insurance Brokers ltd

Designation-Customer Service Manager (Operation)

CTC-upto 3lpa

Key Responsibilities

• Policy Management:
• Processing new policies, renewals, endorsements, and cancellations, ensuring accuracy and adherence to company procedures.
• Claims Handling:
• Managing the claims process from notification to resolution, including investigating claims and coordinating with adjusters and other stakeholders.
• Customer Service:
• Responding to customer inquiries, providing information on policy matters, and resolving complaints promptly.
• Risk Assessment:
• Analyzing risk profiles to recommend appropriate insurance coverages and contributing to business development initiatives.
• Compliance and Reporting:
• Ensuring adherence to regulatory requirements and internal company policies, and preparing reports for senior management.
• Process Improvement:
• Identifying and contributing to process improvement initiatives to enhance efficiency and accuracy within the operations.
• Stakeholder Coordination:
• Collaborating with various internal departments, such as underwriting, finance, and client support, as well as external partners.

Required Skills and Qualifications

• Education:
• Bachelor's degree in Business, Finance, or a related field is often required.