Customer Service Executive

WNS Holdings

Pune

0-5 Years

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Posted 24 days ago
Over 100 applicants

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Job Description

They efficiently handle inbound and outbound calls and transfer them to the relevantagentor department as perthe tele calling script.
Conducting surveys to collect dataabout customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through variouschannels, including email.
Make appointments that fit into the schedule of the client and the customer.
Inform customers about updates, deals, offers, promotions, and policies and keep thesales funnelin motion.
I assist them if they are facing a problem and troubleshoot it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment ofsales orders.
Handling allVoice and Processesin BPOs & Call centers.

More Info

Job Type:

Permanent Job

Industry:

Financial Services

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

WNS Holdings

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 600+ clients across various industries.

Job ID: 112056715

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