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Job Description
The role is responsible for managing customer issues and operations. This is a 24.7 rotational shift operational role.
Responsibilities
Researching, diagnosing, troubleshooting, identifying solutions to resolve customer reported issues.
Intra-team/provider/vendor co-ordination for the resolution of the customer issues
Taking ownership and driving the long pending issue for the resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate teams
Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets
Knowledge on the transmission technologies like SDH, MPLS-TP, DWDM, OTN, SRVPN, PBB and IP network.
Hands on transmission devices like Tejas, Ciena6500 and MPLS-TP, ADVA, CISCO NCS/ASR
Demonstration of problem-solving skills
Experience of providing customer service support in fast paced, high availability, and working on 24X7 environments.
Maintain awareness of latest technologies in the transmission and IP domain
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 134233119
