Customer Service Executive - Provisioning & Configuration

Tata Communications Limited

Chennai, India

3-5 Years

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Posted 16 hours ago
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Job Description

Broad outline of the Role

Responsible for all operations and troubleshooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

Bachelor's degree in engineering or equivalent qualification
3-5 years relevant experience in network infrastructure project management and on field experience

Other Knowledge & Skills

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration
Good communications skills & basic telecommunications knowledge

Key Responsibilities

Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs or activation post provisioning.
Validate wiring connections and schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
Perform escalation management, wherever necessary and in case project is in jeopardy.

More Info

Job Type:

Permanent Job

Industry:

Telecom /ISP

Function:

Network Infrastructure

Employment Type:

Full time

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148860999

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