Customer Service Executive

About the Company: PolicyBazaar is a leading online insurance aggregator that aims to empower consumers with the knowledge and tools to make informed decisions about their insurance needs. Our mission is to simplify the insurance buying process and provide a transparent platform for customers.

About the Role: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.

Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Qualifications:

• Under Graduates & Graduates are welcome. Freshers can also apply.
• 04 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).

Required Skills:

• Good command over English (spoken).

Preferred Skills:

• Experience in customer support is a plus.

Pay range and compensation package:

• Shift Timing: 10 Am-7 Pm
• Salary Budget: Fresher - 2.55 LPA - 3 LPA
• Experienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4LPA

Equal Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.

Interested candidates can share their CVs Kashish Singh- +91 8448389795 | [Confidential Information]