Job Title: Customer Service Executive - International (VIP Plus - Service & Renewals)
Location: Thane West (Wagle Estate)
Experience: 6 Months - 1 Year
Qualification: 12th Pass & Above
Salary: ₹35,000 - ₹40,000 In-hand + ₹100 Night Shift Allowance/Day
Working Days: 5 Days
Shift: 11:00 PM - 8:00 AM
About The Role
We are looking for a Customer Service Executive to handle international customers, manage service requests, membership renewals, and deliver an excellent customer experience.
Key Responsibilities
- Handle customer queries through calls.
- Manage membership renewals and service requests.
- Resolve customer concerns professionally.
- Maintain customer records and follow-ups.
- Achieve service quality and customer satisfaction targets.
Desired Candidate Profile
- 12th Pass or above.
- 6 months to 1 year of recent International Customer Service experience.
- Excellent English communication skills.
- Comfortable working in permanent night shifts.
Must Have: Recent International Customer Service experience, excellent English communication, and willingness to work night shifts.
Nice to Have: Experience in CRM tools, customer retention, renewals, and handling international customers.
