Customer Service Executive customer service representative International voice and non-voice

0-5 years
200000 - 470000 INR
106 Applied
Job Description

We are hiring for International voice and non-voice process.

Designation: Customer Care Service/Senior Associate (Voice process/Chat process)

Job Description:
Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, upsell products and services.
Follow standard processes and procedures.
Redirect problems to appropriate resources.

Shifts: Rotational Shifts/US Shift/Australian Shift (Primarily Night Shifts).
Working days: 5 days a week. (2 days rotational week off)
Working hours: 9 hours per day including 1 hour of break.

Job Specification
Qualifications: 12th Passed and above (Fresher and experience)
Age: 19 to 40 Yrs

Mandatory skill sets to have:
Excellent Verbal Communication skills.
Good logical reasoning & analytical skills, excellent customer service skills, able to interact with customers via call or chats.
Should be able to answer servicing questions.
Typing skills.
Good Personality and discipline.

Benefits:

Transport: Free transportation with door to door pick up and drop facility round the clock.
Life Insurance for self-Medical Insurance for self and immediate dependents
World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones

Voice Process Interview Rounds:
HR
Versant
Ops Round

Contact Person : HR suresh gopalakrishna
Registration Code : 086
Contact Number : 8147752897

If interested, Kindly join the zoom bridge provided as below for the virtual interview:
Zoom Id: 7760787374
Passcode: 247

Timing: 11 AM to 1155 PM
Date: 12th May 2022 to 26th June 2022

Company Address: Bangalore - [24]7.ai Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087

24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 6500 professionals across seven delivery centers in the US, Canada, UK and India. The facilities support over 7500 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of USD 22 million. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly exceed customer expectations. Last year 24/7 Customer was featured in New York Times Columnist, Tom Friedman's 'World is Flat'; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA.



Earlier this year, 24/7 Customer has been ranked second, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine. Also received the 'Performance Excellence Award' for being the Top Exporter in the SME (ITeS) sector in Andhra Pradesh and IT Leadership Award for Excellence in Information Technology presented by IT People in association with NDTV and DNA. The company has been ranked as the fifth Top Call Center across the globe in Business Week's 'Hot players in the offshore outsourcing world' (source: Gartner I nc.). For further details please visit www.247customer.com.

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