Job Summary:
We are looking for a courteous and energeticCustomer Service Representativeto manage our kiosk operations at Hyderabad Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal.
Key Responsibilities:
- Greet and assist passengers at the kiosk with product or service-related queries.
- Explain excess baggage solutions, travel accessories, and promotional offers.
- Handle billing, POS transactions, and maintain accurate records.
- Coordinate with backend logistics for baggage pickups or deliveries.
- Ensure kiosk cleanliness, stock availability, and visual merchandising standards.
- Resolve customer complaints or escalate issues to the supervisor.
- Maintain daily sales and service reports.
- Adhere to airport security and operational protocols.
Qualifications & Skills:
- Minimum HSC / Graduate in any discipline.
- 13 years of experience in customer service, retail, or hospitality (airport experience preferred).
- Good communication skills in English, Hindi, and regional languages.
- Basic computer knowledge and familiarity with billing systems.
- Pleasant personality and ability to work in a fast-paced environment.
- Willingness to work in shifts, including weekends and holidays.
Working Conditions:
- Shift-based role (Morning, Evening, Night).
- Uniform and ID badge provided as per airport guidelines.
- Training on product knowledge and customer handling will be provided.
Interested candidates can send their resumes to Email: [Confidential Information]
