We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our clients and will ensure their inquiries are resolved quickly and efficiently. The ideal candidate should have 0-7 years of experience in the job market context of India.
Responsibilities
Answering customer inquiries via phone, email, and chat
Resolving customer complaints in a timely and efficient manner
Providing product information to customers
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a large volume of customer calls and emails
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Skills and Qualifications
0-7 years of experience in customer service or a related field
Excellent communication skills, both verbal and written
Ability to work well in a team environment
Strong organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and other computer skills
Ability to work in a fast-paced environment
Strong problem-solving skills
Ability to remain calm and professional under pressure
