Location: Wanowrie, Pune
Job Type: Full-Time | Work from Office
Shift: Night Shift
Experience: 1+ Year
Qualification: Undergraduate / Graduate
Job Summary
We are hiring a Customer Service Associate (Back-office) for an International Process. The ideal candidate should have at least 1 year of experience in international customer service with excellent English communication skills and hands-on experience in email/chat support.
Key Responsibilities
- Handle customer queries through Email and Chat.
- Provide timely, accurate, and professional resolutions.
- Update customer interactions in CRM.
- Escalate complex issues to relevant teams.
- Meet SLA, quality, and productivity targets.
Required Skills
- Minimum 1 year of International Customer Service experience.
- Excellent verbal and written English communication.
- Experience in Voice and/or Non-Voice (Email/Chat) support.
- Strong customer handling and problem-solving skills.
- Basic knowledge of CRM tools and MS Office.
- Willing to work in the US Night Shift.
- Immediate joiners preferred.
What We Offer
- Competitive Salary
- Career Growth Opportunities
- Supportive Work Environment
- Opportunity to work with an International Customer Service Team
Job Details
- Industry: International BPO / Customer Support
- Employment Type: Full-Time
- Work Mode: Work from Office
- Location: Wanowrie, Pune
Interested candidates can apply now or share their updated resume.
