Customer Service Assistant

Company Description

Founded in Melbourne, Australia in 2020, CASETiNO specializes in providing stylish and sustainable protection for your devices. With a focus on using eco-conscious materials and certified military-grade protection, our cases are designed to withstand real-life impacts while remaining slim and grip-friendly. By 2023, we expanded into India, one of our fastest-growing markets. We serve customers in both Australia and India, delivering on our mission of reliability, style, and responsibility.

Role Description

This is a full-time on-site role located in Gurdaspur, Punjab - Regional Office, for a Customer Service Assistant. The Customer Service Assistant will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and maintaining high levels of customer service. Daily tasks include responding to queries via phone, email, and social media, troubleshooting issues, and ensuring that customers have a positive experience with their CASETiNO products.

Qualifications

• Strong Interpersonal Skills and Ability to Handle Customer Relationships
• Experience in Customer Support, Service, and Customer Satisfaction
• Excellent Communication Skills, both verbal and written
• Problem-solving skills and ability to troubleshoot effectively
• Ability to work well in a team and provide support in a collaborative environment
• Proficiency in using CRM software and other customer service tools is a plus
• Previous experience in a customer service role is preferred
• Flexibility to work weekends or late hours if needed