Customer Service & Telesales Professional

Role Responsibilities:

1. Respond promptly to customer queries and concerns
2. Build and maintain effective customer relationships
3. Understand and address customer needs, especially in health insurance
4. Follow standard guidelines for issue resolution

Key Deliverables:

1. Ensure timely and satisfactory resolution of inquiries
2. Maintain consistent communication quality across calls
3. Support insurance-related customer interactions effectively
4. Contribute to service targets in a domestic BPO setup