We are looking for a customer service representative with 1-6 years of experience to join our team. The ideal candidate should have excellent communication and problem-solving skills and be able to handle customer inquiries and complaints effectively. The candidate should also have experience in using customer service software and be willing to work in a fast-paced environment.
Responsibilities
Respond to customer inquiries and complaints through various channels, including phone, email, and social media
Resolve customer issues in a timely and effective manner
Maintain accurate customer records and follow up with customers when necessary
Collaborate with other departments to ensure customer satisfaction
Meet and exceed customer service goals and objectives
Keep up-to-date with product and service information
Provide feedback on the efficiency of the customer service process
