We're hiring a motivated individual to join our team as a Remote Customer Service Executive.
This is an exciting opportunity to gain hands-on experience and rapidly develop your customer service and sales skills within the dynamic Travel and Tourism industry. If you're passionate about helping people plan their dream trips, we want to hear from you!
Key Sales Tasks & Skills
1. Make outbound calls to India-based leads to promote tours and sell tour packages
- Action: This involves proactive telemarketing. You are initiating contact (the outbound call) with a list of potential customers (leads) who have shown some previous interest (e.g., filled out a form, visited a website).
- Goal: To directly promote the various tour packages (e.g., holidays to Goa, Kerala, international trips) and achieve a sale.
- Required Skill:High-volume calling in Hindi, Tamil, Malayalam, English, rapport building, and a deep understanding of the product portfolio.
2. Explain product benefits clearly and confidently to prospective customers
- Action: This is the core of the sales pitch. It's not enough to list features (e.g., 5 nights, 6 days). You must translate those features into benefits that appeal to the customer (e.g., This 5-night package gives you two extra days of relaxation on the beach compared to shorter trips, letting you fully de-stress).
- Goal: To create desire and show the customer the value of the tour package, justifying the price.
- Required Skill:Clear articulation, product knowledge, and confidence to project authority and trustworthiness.
3. Handle objections and convert leads into active subscribers
- Action: Potential customers will have concerns (objections), such as It's too expensive, I need to check with my family, or I've seen a better deal. You must listen, empathize, and provide a convincing counter-argument or solution.
- Goal: To overcome the hurdles that prevent the sale and finalize the transaction (convert the lead). Active subscribers here likely means customers who have booked and paid for a tour package.
- Required Skill:Active listening, negotiation, problem-solving, and resilience to handle rejection.
