Customer Relationship Management Manager

Job Description:

We are on the lookout for a dedicated CRM Manager (Post-Sales) to manage customer relationships after booking is done. This role is crucial in ensuring a smooth transition from booking to possession, handling customer documentation, payments, updates, and grievance redressal. The ideal candidate should be proactive, customer-centric, and well-versed in residential real estate processes.

Who Should Apply

Experience: 510 years in CRM/Post-Sales roles within the real estate industry

Education: Bachelor's or Master's in Business, Sales, or a related field

Skills: Strong communication and coordination skills Familiarity with CRM software and Excel Experience in managing agreements, payments, and customer handover process

Languages: English + Kannada/Hindi (preferred)

Location Knowledge: Good understanding of Bangalore's real estate landscape and customer expectations

Key Responsibilities:

• Serve as the primary point of contact for all customer queries after booking.
• Coordinate with internal departments. Legal, Projects, Finance, and Sales for timely updates.
• Manage customer documentation including Agreements, Allotment Letters, and Payment Receipts.
• Regularly follow up with customers on payment schedules and milestone completions.
• Provide updates on project construction progress and handle site visit scheduling.
• Address and resolve customer complaints or escalations professionally.
• Ensure timely issuance of Possession Letters and support during handover.
• Maintain accurate customer records and track communication using CRM tools

**Note: This job involves Saturday & Sunday working. There will be a weekly off on designated days.**

Contact: HR Nayana

Contact No: 9035174732 (Call or WhatsApp)

Email id: [Confidential Information]