The CRM Executive is responsible for managing customer relationships throughout the sales lifecycle by coordinating client interactions, maintaining accurate customer records, and ensuring timely follow-ups. The role supports the sales team in lead management, quotation preparation, customer coordination, and sales closure while delivering an exceptional customer experience for Ceramic Pro Lifestyle's premium surface protection solutions.
Interview and Work Location: Mia Associates, No. 2, Road Number 12, Banjara Hills, Hyderabad, Telangana (2nd Floor)
(https://www.google.com/maps/@17.4098233,78.4340686,17z/data=!4m2!29m1!1b1entry=ttu&g_ep=EgoyMDI2MDcyMi4wIKXMDSoASAFQAw%3D%3D)
Job type: Full time, Onsite, 6 days (Monday to Saturday), Sunday fixed off
Company Overview
Saboo Automotive Pvt. Ltd. is a trusted name in the automotive and premium surface protection industry. One of our fastest-growing verticals is the premium vehicle protection segment, where we proudly represent two globally renowned brands:
- Ceramic Pro: The global pioneer in advanced nanoceramic surface protection coatings, present in over 55 countries with a network of 2,500+ professionals.
- Kavaca: Premium paint protection films (PPF) and advanced window films engineered for superior performance.
With an existing network of 77+ centers across India, we are entering an exciting phase of aggressive expansion. Through Ceramic Pro Lifestyle, we provide advanced nano-ceramic coating solutions designed to protect and enhance a wide range of lifestyle and architectural surfaces.
Ceramic ProLifestyle offers premium protection coatings for:
- Leather products (sofas, handbags, shoes, wallets)
- Wood and wooden furniture
- Marble, granite, and natural stone
- Glass surfaces
- Metal fixtures and decorative items
- Textiles and fabrics
- Residential, commercial, hospitality, and industrial surfaces
Our nano-ceramic coatings provide long-lasting protection against stains, water, UV rays, dirt, corrosion, and daily wear while preserving the original appearance of the surface. With a rapidly expanding presence across India and backed by globally recognized Ceramic Pro technology, we are committed to delivering world-class surface protection solutions.
Learn more:
Ceramic Pro India: https://ceramicpro.co.in/
Ceramic Pro Lifestyle: https://lifestyle.ceramicpro.co.in/
Key Responsibilities
- Coordinate customer appointments and site visits in collaboration with the sales team.
- Manage inbound enquiries from residential, commercial, hospitality, and corporate clients.
- Maintain accurate customer and lead information using Microsoft Excel and internal CRM tools.
- Prepare and share quotations for Ceramic Pro Lifestyle products and services within defined timelines.
- Conduct timely follow-ups with prospective and existing customers to drive conversions.
- Coordinate communication between customers, sales consultants, operations, and installation teams.
- Assist the sales team in converting leads by ensuring timely documentation and customer engagement.
- Build and maintain strong customer relationships through prompt and professional support.
- Collaborate with Sales, Operations, Finance, and other departments to ensure seamless project execution.
- Maintain CRM data accuracy and ensure compliance with internal processes.
- Generate daily, weekly, and monthly reports on leads, quotations, follow-ups, and sales activities.
- Support achievement of business growth targets through effective customer relationship management.
Required Skills & Competencies
- Excellent verbal and written communication skills (fluent English-speaking skill is mandatory).
- Strong customer relationship and stakeholder management abilities.
- Excellent organizational, coordination, and time management skills.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Strong follow-up, quotation coordination, and negotiation support skills.
- Ability to manage multiple customer enquiries simultaneously.
- High attention to detail and accuracy in maintaining customer records.
- Customer-centric approach with excellent interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related discipline.
- 1–3 years of experience in CRM, Sales Coordination, Customer Support, Inside Sales, or a similar customer-facing role with excellent English-speaking skill
- Experience in premium products, interiors, lifestyle brands, construction materials, home improvement, luxury retail, or related industries will be an added advantage but not mandatory.
Key Performance Indicators (KPIs)
- Lead response and follow-up turnaround time.
- Customer enquiry resolution time.
- Quotation preparation and turnaround time.
- CRM data accuracy and completeness.
- Site visit and customer meeting coordination efficiency.
- Lead-to-conversion support.
- Customer satisfaction and relationship management.
- Achievement of assigned sales support and business growth targets.
