Customer Relationship Executive

Job Role : Customer Relationship Executive

Location: Ghatkopar, Mumbai (On-site)

Employment Type: Full-Time

About the Role :

Sammmm, a-focused beauty and skincare brand, is looking for enthusiastic and customer-centric Customer Relationship Executives to join our team. The ideal candidate should be passionate about beauty, skincare, and makeup, with excellent communication and relationship-building skills.

Key Responsibilities :

• Make order confirmation calls to customers.

• Handle RTO (Return to Origin) and delivery-related customer calls.

• Conduct customer feedback and satisfaction calls.

• Build and maintain strong customer relationships.

• Engage with customers to improve retention and repeat purchases.

• Address customer queries and provide timely support.

• Maintain accurate records of customer interactions.

Eligibility Criteria :

• Female candidates only.

• Excellent verbal communication skills.

• English language proficiency is mandatory.

• Minimum 2 years of relevant experience preferred.

• Freshers with exceptional knowledge and interest in beauty, skincare, and makeup may also be considered.

Preferred Candidate Profile :

• Passionate about beauty, skincare, and cosmetic products.

• Strong customer handling and interpersonal skills.

• Confident, energetic, and customer-focused personality.

• Ability to build rapport and maintain long-term customer relationships.

• Comfortable working in a fast-paced startup brand environment.

• Minimum 2 years of relevant experience preferred.

• Freshers with exceptional knowledge and interest in beauty, skincare, and makeup may also be considered.

Must be fluent in at least two regional languages from the following:

• Tamil

• Telugu

• Kannada

• Malayalam

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.