Customer relationship executive (Field Collections)

CRE HDFC/IDFC/UBI/INDUSIND

Business Unit:
Collections

Department:
Collections

Education Qualifications:

Undergraduate (SSC or HSC)

Preferred Grade:

1A

Age group:
above 18 years

Designation:

CRE

Min. work experience:
0 2 years

Preferred Industry/ sector:

Auto(Commercial / Passenger Vehicles), Agri Loans, Tractor Loans, Banking (Personal loans/Credit Cards)
Execute recoveries / Collections as per accounts assigned

Core Responsibilities:

• Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgements on a daily basis to the concerned designated person and obtain proper acknowledgement
• Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly
• Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paper work and submit the same to the concerned with all records properly maintained
• Understanding of the collections Policy and effective implementation for recoveries
• Ensure all the SLA is been met and adhered to & targets assigned are met month on mont
• Ensure 100% visits with TAT are conducted and the same is recorded on system
• Need to ensure the collected payments are deposited and credited into the customers accounts within the specified TAT
• Need to collect correct phone numbers from the field and update the same during daily review meetings

• Ability to plan & arrange for collection
• Cordial & Polite
• Field collection experience
• Hardworking
• Other attributes
• Unique Identification Code(UIC)
• Collections/SAM/06