Customer Onboarding Specialist

Customer Onboarding Specialist

Location: Gurgaon (On-site)

Experience: 2+ years

Type: Full-time

About us

QuickReply.ai is a cutting-edge WhatsApp Marketing Automation Platform designed for E-commerce stores.

In just 18 months, we've onboarded 700+ paying customers globally and achieved a 15x revenue growth.

As the world shifts from email and SMS to WhatsApp for business communication, QuickReply.ai is uniquely positioned to become a category-defining company.

Founded by IIT-Delhi alumni with deep industry experience, we raised seed funding in April 2023 and are now scaling our 35-member team to 50+ as we continue our growth journey.

Job Summary

We are looking for a Customer Onboarding Specialist who will be the initial touchpoint between our sales and implementation teams. This role is crucial in ensuring a smooth transition for new customers, providing them with the necessary support and guidance to successfully implement QuickReply.ai solutions.

Key Responsibilities

• Serve as the primary contact for new customers during the onboarding process.
• Conduct demo walkthroughs, explaining the features and benefits of QuickReply.ai
• Collaborate with the sales and implementation teams to ensure seamless handover of new customers.
• Provide technical support and guidance on WhatsApp API and integration processes.
• Assist customers in setting up their accounts and understanding the platform's functionalities.
• Address and resolve any customer issues or concerns during the onboarding phase.
• Collect customer feedback and relay it to the product team for continuous improvement.

Requirements

• Bachelor's degree in Marketing, Business, Information Technology, or a related field.
• Strong communication and interpersonal skills.
• Experience with WhatsApp API, marketing automation platforms, or related technologies.
• Ability to conduct engaging and informative product demos.
• Technical aptitude and the ability to understand and explain complex concepts.
• Problem-solving skills and a customer-centric approach.
• Previous experience in customer onboarding or support is a plus.