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myGwork - LGBTQ+ Business Community

Customer Experience Center Lead

Early Applicant
  • 2 weeks ago
  • Be among the first 50 applicants

Job Description

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

Customer Engagement & Experience

  • Develop and implement strategic customer education programs that align with organizational goals and meet customer needs.
  • Spearhead customer events, seminars, and conferences, work closely with cross-functional teams to showcase Thermo Fisher's leading technologies and solutions.
  • Lead informational guided laboratory tours showcasing brand new scientific advancements, encouraging customer trust and positioning Thermo Fisher as an innovation leader.

Operational Management

  • Establish and pursue strategic operational objectives for the Customer Experience Centre, aligning with company goals and ensuring continuous improvement in performance and customer happiness.
  • Develop and coordinate key performance metrics, delivering monthly and annual operational reports that influence decision-making at the executive level.
  • Lead efforts to improve operational efficiency by implementing standard methodologies that improve the facility's performance while maintaining peak operational standards.

Collaboration & Alignment

  • Champion the One Thermo Fisher Scientific approach by working closely with internal divisions to find opportunities for collaboration, sharing insights, and aligning customer strategies with broader company objectives.
  • Encourage strong bonds between departments to promote customer dedication. This will ensure smooth delivery of solutions and experiences, leading to the generation of sales leads and long-term business growth.

Facility & Safety Management

  • Oversee the end-to-end management of facility operations, ensuring compliance with safety regulations, industry standards
  • Ensure a safe, state-of-the-art environment that promotes operational excellence and provides customers and staff with the tools and resources they need to succeed

Team Leadership

  • Provide strategic leadership to a successful team of trainers, developing their capabilities and aligning their efforts with the broader organizational vision.
  • Establish a culture of continuous improvement, focusing on team development, innovation, and the delivery of outstanding customer experiences.
  • Set clear goals and performance metrics for the team, ensuring alignment with Thermo Fisher's long-term growth objectives and fostering an environment that encourages collaboration and strategic problem-solving.
  • Drive initiatives that improve team efficiency, with a strong focus on talent development, succession planning, and leadership growth within the team.

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 30/10/2024

Job ID: 98688111

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