Customer Delight Executive / Customer Service Executive - Blended
Job Description
Job Role: Customer Service Executive
Role & Responsibilities
- Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls.
- Coordinate back-office operations related to returns, payments and other order related issues
- Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues
- Follow up to ensure that appropriate actions were taken on customers requests after escalation for the same has been raised
- Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution
- Ensure timely issue resolution by taking required steps thereby avoiding any escalations
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand .
Skills:
- Strong interpersonal skills and command over the English (written & spoken)
- Ability to Multi Task amongst other processes
- Demonstrates ownership and accountability while addressing queries, concerns or problem
- Experience working independently and scoping/executing high-quality deliverables are a must
- Working knowledge of Microsoft Office
- A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
Education: Graduate/Post Graduate
Work experience:0.6 months 1 year
Compensation : 28k inhand. ( Day Shift )
Work experience:0.6 months 1 year
Compensation : 28k inhand. ( Day Shift )
Location : Andheri East
JOB TYPE
Industry
Function
Skills
Customercare executive
Customer service associateCSE
About
i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 Certified Company ) is India's No.1 Recruitment Company for BPO / ITO / Meida/ Accounts/ KPO / MNC / Telecomm / IT and Corporate Companies for Jobs across India.
www.itechsolutions.net.in
www.jobsvala.com
9167125070
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About Recruiter
Minnat Hashmi
Functions
Customer Service/Call Centre/BPO,
Sales/Business Development
Industry
ITES/BPO/Call Center
Skills/Roles
Human Resources,
Vice President,
CEO,
Vp,
Director,
Sales,
Marketing,
Business Development Executive
LEVEL HIRING FOR
Mid Level,
High Level,
Top Management