Customer Delight Executive / Customer Service Executive - Blended

0-3 years
2 months ago 31 Applied
Job Description

Job Role: Customer Service Executive

Role & Responsibilities
  • Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls.
  • Coordinate back-office operations related to returns, payments and other order related issues
  • Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues
  • Follow up to ensure that appropriate actions were taken on customers requests after escalation for the same has been raised
  • Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution
  • Ensure timely issue resolution by taking required steps thereby avoiding any escalations
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand .
  • Strong interpersonal skills and command over the English (written & spoken)
  • Ability to Multi Task amongst other processes
  • Demonstrates ownership and accountability while addressing queries, concerns or problem
  • Experience working independently and scoping/executing high-quality deliverables are a must
  • Working knowledge of Microsoft Office
  • A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
Education: Graduate/Post Graduate

Work experience:0.6 months 1 year

Compensation : 28k inhand. ( Day Shift )
Location : Andheri East

i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 Certified Company ) is India's No.1 Recruitment Company for BPO / ITO / Meida/ Accounts/ KPO / MNC / Telecomm / IT and Corporate Companies for Jobs across India.

Note : We don't Charge from any candidate neither we send any kind of offer or selection letter through courier.It has been noticed that some body is using our company name to charge from the candidate.Please inform us or consult nearby police station to complain about the same.

About Recruiter
Minnat Hashmi


Customer Service/Call Centre/BPO,
Sales/Business Development


ITES/BPO/Call Center


Human Resources,
Vice President,
Business Development Executive


Mid Level,
High Level,
Top Management