Customer Chat & Call Support Executive
Location: Bengaluru, Karnataka (Work from Office)
Shift: Rotational Shifts with Rotational Week Off
Salary: based on experience
EXP : Fresher
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.
- Issue Resolution: Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.
- Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Team Collaboration: Work closely with team members and supervisors to meet performance targets and improve service quality.
Eligibility Criteria:
- Education: Any Graduate or Undergraduate.
- Experience: Freshers and candidates with prior experience in customer support are welcome to apply.
- Communication Skills: Fluency in English. Proficiency in additional languages is a plus.
- Technical Skills: Basic knowledge of Microsoft Excel for data entry and reporting.
- Typing Speed: Minimum 30 words per minute with 90% accuracy.
- Availability: Willingness to work in rotational shifts, including weekends and holidays
Note: This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.
If you're interested in applying or need further information, Send mail to [Confidential Information]
