Customer Care Representative

0-2 years
3 months ago 14 Applied
Job Description

Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone or SMS
Making appointments that fit into the schedule of the client and the customer.
Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
Assisting them if they are facing a problem and troubleshooting it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions. These include:

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