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0-1 Years
a month ago
614 Viewed
152 Applied
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Job Description

Broad Responsibilities/ Major Deliverables:
Taking/Handling Inbound Customer calls, Outbound calls,
Listening to and understanding the customer's requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services offered by the client
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule
Escalating the call to the team leader / manager, wherever desirable
Handling irate / demanding customers where necessary, in a tactical manner
Bachelor of Arts (B.A)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor Of Technology (B.Tech/B.E)Bachelor in Hotel Management (B.H.M)Bachelor of Science (B.Sc)12th Class (XII)DiplomaMasters in Arts (M.A)Master OF Business Administration (M.B.A)Master in Computer Application (M.C.A)Master of Commerce (M.Com)Masters in Technology (M.Tech/M.E)

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