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Tech Mahindra Limited

Customer Care Executive

Tech Mahindra Limited

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Fresher
1,50,000 - 3,00,000 INR
a month ago
806 Viewed
315 Applied

Job Description

Description

We are seeking a Customer Care Executive to join our team. The ideal candidate should have excellent communication skills, be able to handle customer inquiries, complaints, and provide solutions in a professional and timely manner. The candidate should also possess strong problem-solving skills and be able to work in a fast-paced environment.

Responsibilities

  • Handle customer inquiries and complaints through various channels including phone, email, and chat
  • Provide accurate and timely information to customers
  • Identify and escalate priority issues
  • Assist customers with product and service related queries
  • Resolve customer complaints and issues
  • Maintain customer records and update information as required
  • Collaborate with other teams to ensure customer satisfaction and retention

Skills and Qualifications

  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Good time management skills
  • Attention to detail and accuracy
  • Ability to work well in a team
  • Basic computer skills
  • Minimum educational qualification: Bachelor's degree in any field
INDUSTRY
EDUCATION
Master in Landscape ArchitectureMaster in Landscape Architecture12th Class (XII)Master in Landscape Architecture
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Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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FUNCTIONS
IT
INDUSTRY
ITES/ BPO/ Call Center
SKILLS/ROLES I HIRE FOR
IT
LEVEL HIRING FOR
Junior Level, Mid Level, High Level, Top Management
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