Customer Care Executive

Company Description

POPULAR WHEELERS (INDIA) PRIVATE LIMITED is a well-established company based in Ahmedabad, Gujarat, India . Having 8 outlets Across the city, is known for its commitment to quality and customer service. With a strong regional presence, the company is dedicated to delivering exceptional experiences to its customers. POPULAR WHEELERS continues to grow and innovate, offering exciting opportunities for professional development.

Role Description

This is a full-time on-site role for a Customer Care Executive based in Ahmedabad. The primary responsibilities include addressing customer inquiries, providing excellent customer service, ensuring customer satisfaction, guiding customers through sales processes, and maintaining long-term customer relationships. The role involves active communication and collaboration with customers and internal teams to resolve concerns efficiently and professionally.

Qualifications

• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Effective Communication skills to engage with clients and resolve their concerns
• Basic knowledge and experience in Sales, with an ability to identify customer needs and provide relevant solutions
• Proficiency in problem-solving and a customer-centric mindset
• Ability to work in a fast-paced environment with excellent time management
• Proficiency in basic computer applications and CRM systems is an advantage
• High school diploma required; bachelor's degree in Business Administration, Marketing, or a related field is preferred
• Fluency in local languages and English is an added advantage