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Customer Care Executive

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0-2 Years
a month ago
10714 Viewed
468 Applied
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Job Description

Urgent Walk in drive for Banking Phone Banking Officer-Technopolise Building Bidhannagar Day Shift!!!!Contact HR Kashinath 9679371862

Contact HR Kashinath 9679371862

Company Name Conneqt Business Solutions Limited

Process - Banking
Job Profile - Customer Support Service
Job Location - Kolkata / Hyderabad / Mumbai / Chennai / Jamshedpur / Pune
9 hrs Shift 6 Days working rotational Shift and week off
Salary - 10k 20k Between depend on Candidate skill set and communication
Language - English / Hindi

Broad Responsibilities/ Major Deliverables:
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
Listening to and understanding the customer's requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services offered by the client
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team Leaders.
Ensure 100% adherence to schedule
Escalating the call to the team leader / manager, wherever desirable
Handling irate / demanding customers where necessary, in a tactical manner
Bachelor of Arts (B.A)Bachelor of Architecture (B.Arch)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor Of Technology (B.Tech/B.E)Bachelor in Hotel Management (B.H.M)Bachelor of Science (B.Sc)12th Class (XII)DiplomaMaster OF Business Administration (M.B.A)

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