Overview
The Customer Support Executive plays a crucial role in maintaining the company's relationship with its customers by providing exceptional service and support. This full-time position acts as the frontline representative of the organization, ensuring that customer inquiries and issues are resolved efficiently and professionally.
Job Location - Dwarka Sector 13
Job Specifics
- Compensation: INR 18,000 - 28,000 per month (depending on experience), plus performance-based incentives/bonuses where applicable.
- Working hours / Shifts: Full-time, typically 40-48 hours per week. Shifts may be fixed or rotational and can include day or evening timings (common shift windows: 9:00 AM6:00 PM or 2:00 PM11:00 PM). Occasional weekend or public holiday coverage may be required on a rotational basis.
- Notice Period: Candidates who can join within 7 days are preferred. Immediate joiners are welcome. Please specify your current notice period when applying; shorter notice periods will be considered favorably.
Key Responsibilities
- Handle customer inquiries through phone, email, or live chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints in a timely manner.
- Assist customers with product navigation and troubleshooting.
- Collaborate with other departments to resolve complex issues.
- Educate customers about new products and features.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Meet performance metrics, including response time and customer satisfaction scores.
- Participate in training sessions to enhance product knowledge.
- Contribute to teamwork by sharing insights and best practices.
- Stay informed about company updates, changes, and industry trends.
Required Qualifications
- High school diploma or equivalent; degree preferred.
- Proven experience in a customer support role.
- Strong verbal and written communication skills.
- Ability to listen actively and understand customer needs.
- Experience with CRM software or similar tools.
- Strong problem-solving skills and patience.
- Ability to handle difficult customer interactions with diplomacy.
- Capable of working in a fast-paced environment.
- Team player with an aptitude for collaboration.
- Strong organizational skills with attention to detail.
- Desire for continuous learning and development.
Skills: resolve,customer,skills,communication skills,collaboration,crm integration,crm,customer support,chat,crm software,communication
