CUSTOMER CARE ASSOCIATE

DCB Bank
Secunderabad
India
0-2 years
7 days ago 1 Applied
Job Description

Job Description :

Job Summary Outbound calling activity involves cross selling to existing set of customers and also converting new to bank leads getting generated via various digital campaigns. Detailed Responsibilities Meeting daily calling productivity target. Meeting daily lead generation target For NTB and existing customers. Meeting daily and monthly conversion target as per goal sheet. Attending daily team meetings for progress and performance. ESQ on every customer contact. Regular training on LUMOS Adherence to code of conduct and compliance. High on quality scores and proficiency test. Desired skills and competencies Communication and negotiation skills. Customer focus and result orientated.

JOB TYPE

Permanent Job

Industry

Banking / Accounting / Financial Services

Function

Banking

Skills

Outbound Calling
code of conduct
Cross Selling
result orientated
digital campaigns
Negotiation
proficiency test
Communication
Compliance
Customer Focus
Lead Generation
customer contact
quality scores
About
Job Source: genesis.dcbbank.com

DCB Bank is a new generation private sector bank with 410 branches across India as on September 30, 2021.It is a scheduled commercial bank regulated by the Reserve Bank of India. DCB Bank&#8217&#x3B;s business segments are Retail banking, Micro SME, SME, mid-Corporate, Agriculture, Government, Public Sector, Indian Banks, Co-operative Banks and Non-Banking Finance Companies. Our valued customers enjoy perks, great deals and secure online banking. Services include DCB Remit &#8211&#x3B; 100% online remittance from India to over 20 countries, Fixed Deposits, Gold Loan, Business Loan, Agriculture Loan, NRI Banking, Personal & Business Internet Banking and DCB Mobile Banking among others.