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0-2 Years
2 months ago
66 Viewed
8 Applied

Job Description

Designation Executive CRM

Location : Noida 85

Mandates

  • Female candidates preferred
  • E commerce background mandate
  • Should be ok with shifts: 9 to 6 (work from office), 1 to 10, 2 to 11 (they are work from home)
  • Should have Good English communication skills- writing and speakingShould have and be ok with Call and mail mix profile
  • Should be ok for Roster schedule and diff week offs.
  • Max CTC will be 30k pm

Job Role And Responsibities

  • Customer Communication - Handle all customer queries, concerns & requests, both Inbound; Outbound across all mediums of communication such as Phone, Email, Chat, WhatsApp andSocial mediums. Provide clear, prompt, detailed, empathetic, and customer-oriented support to all our customers.
  • Returns, Exchanges & Refunds- Understand all such requests and support the customerwith on-time resolutions and information, aligned to the brand's policies and guidelines.
  • Customer Reviews - Manage customer reviews across the website, Facebook, Instagram and Google.
  • Reports Maintain relevant reports across refunds, disputes and other aspects of customer service
  • Customer Retention Ideate and implement the best Customer centric approach and processes to ensure customers are happy with the overall brand experience. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience
  • Customer First - Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.

Interested Candidate Can connect me on Whatsapp or Mail 91371 42077/[Confidential Information]
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